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Industries · Logistics

Logistics software for the question your dispatchers answer all day

Where is my freight. The answer already exists, split across your TMS and three carrier portals, and right now a person on your team is the translator between them. We put that status on your customer’s screen and keep your dispatchers on the loads that actually need a human.

The shipment journey

Four points where a shipment turns into a phone call

Every stage has its own question. When the answer sits in a system your customer cannot reach, the question reaches your phone instead.

01

Order in, load tendered

Orders arrive by email, by portal and in one spreadsheet a long-standing account refuses to give up. Somebody keys them in, and the confirmation waits until that person gets to it.

02

Dock and departure

Pick, load, bill of lading, appointment. When appointments get booked over the phone, two trucks show up for the same hour and somebody pays for the wait in detention.

03

In transit

Several carriers, each with a portal and its own names for the same status. Your team maps one vocabulary onto another, by hand, all day.

04

Delivery or exception

Missed stop, short load, freight held at a receiver. It gets worked out over calls, and the signed proof of delivery reaches the person billing for it days later.

What is different here

Carriers each define “delivered” their own way

In most industries the hard part is the build. Here the hard part is agreeing on words, because your customer wants one timeline and you are stitching it out of four.

  • 01Carriers on three different levels. Some give you an API and webhooks. Some give you EDI. Some give you a login and a report you download. All three can feed the same timeline, with different build effort behind each.
  • 02Status, translated once. Out for delivery, in transit, on hand at destination. We agree on your dictionary up front, so a carrier adding a new code does not break your portal.
  • 03Proof that bills. A delivery receipt is not just customer service. It settles a claim and it releases an invoice, so it belongs next to the load, time stamped, the minute it is captured.
  • 04Peak season. Volume in Q4 does not look like volume in March. We load test to your peak, not to your average, and that gets agreed before the build.
A dispatch screen showing one shipment status built from several carrier feeds
FAQ

Questions from dispatch and from IT

Let’s talk about your project

Where a carrier publishes an API or webhooks, the connection is direct. Where there is EDI, we work through your existing setup or stand one up. Where there is only a portal and a file, we run a scheduled import. How many carriers you use and what each one allows is what sets the scope, and we confirm it in the first phase. More on the systems integration page.

We build on what you run, as long as data can get out of it by API, by database or by file. If one system makes that genuinely difficult, it goes in the scope document with the alternatives and what each one involves, before you commit to anything.

It can be part of the same portal. A carrier or a customer requests a window, the warehouse confirms it, and everyone reads the same schedule. We design it against your rules: how many doors, what hours, and how long each type of load actually takes.

They will when it takes less of their time than the paperwork it replaces, and when it works in a yard with no bars of signal. We also build the same capture as a web link you text to a driver, for the contractors you cannot ask to install anything.

Next step

How many calls a day ask where a shipment is?

Tell us which systems you run, how many carriers you move freight with and what each one gives you. We reply within one to two business days to set up a first call, and from there we map the route for your portal.

Let’s talk about your project